Appointments

Appointments and Emergencies

Patients are welcome to see the doctor of their choice, although this may not be possible in an emergency.

Only one patient per appointment please.

Our opening times and out of hours information

We're here for you evenings and weekends

Klinik for PCN Hub New Cross Alliance

Cancelling or changing an appointment

Please contact us as soon as possible if you are unable to keep your appointment so that it can be offered to someone else.

• Phone us. Our opening times
• Visit the surgery and speak with a receptionist. Our opening times

Helping Us to Help You with Emergencies

We have an appointment system and in addition provide a MORNING service for genuine emergencies for which a 999/casualty attendance is not appropriate. We can only cope with genuine emergencies if we are not overwhelmed by trivial cases. Should a medical emergency arise after the morning session patients will be asked to phone the surgery between 2.00pm and 3.00pm to speak to a GP, who will assess the urgency of the patient's needs.

Please think carefully whether you need to see a doctor for your problem and whether it is a medical emergency.

Suggestions for Helping Us

• A receptionist may be able to advise you concerning the best time to be able to see the doctor
• NHS 111 may be able to help. This is a nurse led helpline. Their telephone number is 0845 4647
• Please come with one emergency problem only - if you have other less pressing problems please book an appointment for these.

Things that may not be an emergency

• Repeat Prescriptions (We may be able to tide you over for medication until an appointment is available)
• Queries regarding forms (e.g. for insurance, parking badges, holiday cancellation)
• Long standing problems
• Continuation Certificates (on-going illness)
• Hay Fever (Many remedies available over the counter at Pharmacies)

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

If you require a home visit please telephone the surgery by 11am for suitable arrangements to be made, and please ensure you give the address and correct phone number of where you are staying.